Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
341
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-03-19
Person
5
5
0
19th March 2024
Easy to contact the practice through the online services. Smooth workflow. All investigations provided promptly by same nurse; no need for multiple visits.
Suggested improvements
Add bike locks for cyclists at the practice. I had to lock my bike to the only existing lamp post.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for taking the time to share your feedback! We are pleased to hear that you found our online services easy to use and that your experience with our nurse was smooth and efficient. Your suggestion regarding bike locks is noted and we appreciate your input. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-19
Person
5
5
0
19th March 2024
Good service
Suggested improvements
Nothing
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that you were satisfied with our service. Your feedback is valuable to us and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-16
Person
4
5
0
16th March 2024
The nurse was very good , very professional .
Suggested improvements
As I’m disabled and not well I would prefer to be seen at beversbrook surgery as the parking is better and easier for me to get in and out .Yhe booking team does not look into patient needs.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience with us. We are pleased to hear that you found our nurse to be professional and skilled. We understand your concerns about accessibility and will certainly take your feedback into consideration. We apologise for any inconvenience caused by our booking process and we will continue to strive to improve our approach to better meet the needs of all our patients. Kind Regards - Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-14
Person
4
5
0
14th March 2024
To many texts to remind of your appointment.
The nurse was excellent.
Quick work.
Suggested improvements
Less texts
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your feedback with us. We are pleased to hear that you found our nurse to be excellent and appreciated the efficiency of your appointment. Regarding the appointment reminders, we will take your suggestion into consideration to ensure we strike the right balance in our communication. Your input is valuable to us as we strive to improve our services. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-14
Person
2
5
0
14th March 2024
What a complete mess they texted me to say my appointment had been cancelled so I phoned waited 3/4 hour to get a pick up then she said she cannot here me and put the phone down on me! So Rude I went to surgery to be told I did have a appointment at 10am so I said when were you going to inform me I had this appointment she said we did so I showed her my phone there was NO message if I had not gone to the surgery I would not have had my appointment it’s a complete shambles
Suggested improvements
Ok so there is no need to keep people waiting on the phone for 3/4 hour there was only 3 in front of me it’s always the same you can never get through the receptionist are rude this was never like this don’t know what happened but it was not for the better I am not the only one complaining about the state of trying to get through to this doctors why should it take nearly one hour to pick up the phone when there are only 3 people infront it’s a disgrace when you are really ill and trying to get help you don’t need having to hang on the phone so long only to have the phone put down on you
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback and we are very sorry to hear about your frustrating experience. This is certainly not the level of service we aim to provide, and we apologise for any inconvenience caused. Your feedback is important in helping us address these issues and improve our services. Please know that we take all concerns seriously and are committed to making necessary improvements. If you would like to discuss this further, please do contact me on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c